Code of Values

 

We live our Code of Values by

 

RESPECT

 

• treating others as we would like to be treated.

• listening with the intent to understand what is being said and acknowledging that what is being said is important to the speaker.

• responding in a timely fashion.

• speaking calmly and respectfully, without profanity or sarcasm.

• acknowledging everyone as right from their own perspective.

 

INTEGRITY

 

• making only agreements we are willing, able and intend to keep.

• communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

• looking to the system for correction and proposing all possible solutions if something is not working.

• operating in a responsible manner: "above the line."

• communicating honestly and with purpose.

• asking clarifying questions if we disagree or do not understand.

• never saying anything about anyone that we would not say to him or her.

 

CUSTOMER FOCUS

 

• continuously striving to maximize internal and external customer loyalty.

• making our best effort to understand and appreciate the customer's needs in every situation.

 

 

HAVING FUN IN THE PROCESS